Great SaaS products need even better support—especially when targeting fast-growing markets like Egypt, the Gulf, or the Levant.
ZgCodes helps you build trust and solve issues faster with smart, reliable email tools tailored for SaaS teams.
1. Shared Support Inboxes That Scale
Instead of personal emails, use shared addresses like:
With ZgCodes, multiple team members can access these inboxes, respond in real time, and never miss a support request again.
2. Auto-Replies & Response Templates
Set up instant replies like:
“Thanks for reaching out! Our team will get back to you within 4 hours.”
Or use pre-written response templates for FAQs.
✅ Saves time
✅ Keeps tone professional
✅ Supports Arabic + English replies
3. Email Tagging & Filters for Faster Sorting
Sort emails by:
Urgency
Product area
Language
Client type (free vs. premium)
Your support team can stay organized, delegate tasks faster, and ensure priority issues are handled first.
4. SLA Tracking with Email Time Logs
ZgCodes tracks how long it takes for your team to reply to or close a ticket.
Use it to monitor:
First response time
Resolution time
SLA breaches
📊 Clients feel supported. Your team stays accountable.
5. Email-Based Ticketing Integration
Already using tools like Freshdesk, Zoho, or HubSpot?
ZgCodes emails plug right in to your ticketing workflows.
Or, use ZgCodes as your lightweight support layer until you're ready to scale.
6. Secure, Private Client Conversations
All client emails are:
✅ Encrypted
✅ Stored on secure MENA-based servers
✅ Accessible only by authorized team members
This builds confidence with clients—especially those in sectors like finance, health, or legal tech.
7. Bilingual Support Options
ZgCodes supports:
Email aliases in Arabic or English
Email templates with RTL formatting
Team collaboration across both languages
🇪🇬 Help Egyptian clients in Arabic. Support Gulf clients in English. One inbox, all markets.
Conclusion
In SaaS, great customer service is a growth channel.
With ZgCodes’ email tools, your team can respond faster, build trust, and grow retention in Egypt and the MENA region.
👉 Start using ZgCodes for professional SaaS support today—email like a pro, even on day one.